Contact Us
Have questions? Need help with an order? Want to share feedback about your shopping experience?
We’re always here to support you.
💌 Get In Touch
If you can’t find what you’re looking for on our FAQ or info pages, no worries—our team is only one message away.
Email us at: service@savebigwear.com
To help us assist you faster, please include the following when reaching out:
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Your full name
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Contact phone number
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Your city and state
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Order number + photos (if you need support with returns, exchanges, or damaged items)
We typically reply within 24 hours (excluding Sundays).
🕘 Customer Service Hours
Our team is available during the following hours:
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Monday – Friday: 9:00 AM – 5:00 PM
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Saturday: 10:00 AM – 6:00 PM
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Sunday: Closed (but you’re welcome to email us—we’ll reply on Monday!)
❓ Frequently Asked Questions
Q: How long will it take to receive my package?
A: Processing takes 3–5 business days. After shipping, delivery usually takes 15–20 business days, depending on your location. Please note that holidays may extend these timelines.
Q: What is your return policy?
A: Once we receive your returned item, we’ll begin the refund or exchange process. Please allow up to 14 days from the day we receive your package for the return to be completed.
Q: How can I contact you about my order?
A: You can email us at service@savebigwear.com or use the contact form on this page. We’re happy to help.
Thank you for shopping with us—your trust means everything to us.
With appreciation,
The Savebigwear Team