Returns & Exchanges
Thank you for shopping at Savebigwear. Our online store offers a wide selection of quality products carefully selected for value and style. Every item undergoes a thorough inspection before shipping to ensure you receive exactly what you expect.
Return Policy Overview: We want you to be satisfied with your purchase. If an item does not meet your expectations, please review our return policy for eligibility and process details.
Order Processing Time: Once your order is placed, our team will process and ship your order within 3–5 business days. Cancellations are allowed only before the item has shipped, within the timeframe shown during checkout.
Eligibility for Returns and Refunds:
- You may request a return within 30 days of receiving your order if you are not satisfied with the item.
- Non-returnable items: Items that have been worn, washed, altered, damaged, or have removed tags cannot be returned. Products affecting resale quality are also ineligible.
- Damaged or Incorrect Items: If you receive a defective, damaged, or incorrect item, contact our customer service with photos. Do not return the item before receiving instructions.
Return Process:
- Receive your order → Unsatisfied with the purchase.
- Contact Customer Service: Email us for guidance.
- Meet Return Conditions: Ensure the item is unused, in original packaging, and does not affect resale.
- Receive Return Address: Our team will provide the correct return address after verifying your request.
- Ship the Item: Send the product back and include shipment details when contacting customer service.
- Refund Confirmation: Once we receive and inspect your return, we will process your refund promptly.
Return Address:
Xiaobaiju Supply Chain, 4th Floor, Building B, Kesui Jingu, No. 1 Dongfeng West Road, Dali Village, Qingxi Town, Dongguan, Guangdong, China
Please note: You must contact our customer service before returning any items.
Return Shipping Costs:
- Customer Responsibility: For returns not caused by damaged, defective, or incorrect items, the customer covers return shipping costs.
- Our Responsibility: If the return is due to a mistake on our side, we will cover the shipping cost.
Refund Processing Time: Refunds are typically issued within 3 days of receiving the return. Your bank may take additional time to reflect the funds.
Important Notices:
- Do Not Return Items to the Original Shipping Address: Always wait for the return instructions and address from customer service.
- Return Shipping Fees: No restocking fees are applied. Shipping costs are the customer’s responsibility unless the return is due to our error.
- Contact Before Return: You must contact our customer service before sending any returns to ensure proper processing.
Contact Information:
Email: service@savebigwear.com